Privacy Policy

1. Information We Collect

We collect information you choose to provide, including your name, business name, email address, phone number, project details, plan interest, messages, billing-related information, and any files or account access you provide during a project.

Our website and its hosting provider also receive basic technical information when you visit, such as your IP address, browser type, device information, the pages you request, and the referring page. We do not run analytics or advertising trackers on this site.

2. How We Use Information

We use information to respond to inquiries, prepare quotes, provide services, design and build websites, configure hosting, manage domains or DNS when requested, process payments, send project updates, provide support, maintain records, improve our services, and protect against fraud, abuse, or security issues.

3. Payments and Billing

Payments are processed by Stripe. When you start checkout, our site loads Stripe’s checkout from Stripe’s servers, and Stripe collects your payment details, billing details, tax information, and fraud-prevention signals (including device and browser information and cookies) under its own privacy policy. We do not receive or store your full card number. We receive the details of the transaction, such as your name, email address, the plan purchased, and the amount.

4. Services Used on This Website

We use the following third-party services. Each receives only what is needed for its purpose and handles it under its own terms and privacy policy.

• Formspree receives what you type into the contact form (name, business name, email, phone, plan interest, and message) and delivers it to us by email. The form includes a hidden spam-trap field that real visitors leave empty.
• Calendly handles call scheduling if you choose “Pick a time.” That link opens Calendly’s own site, where Calendly collects the details you enter to book.
• Google Fonts serves the typefaces used on our site. When a page loads, your browser requests the fonts from Google, which means your IP address and browser details are sent to Google.
• Stripe provides checkout and payment processing, as described above. Stripe’s code is only loaded when you start checkout.
• Vercel hosts the website and keeps standard server logs (such as IP address, requested pages, and timestamps) for security and operations.

5. Domains, Hosting, and Third-Party Accounts

If we help with hosting, domain registration, domain renewal, DNS setup, email routing, checkout, scheduling, or other integrations for your own site, we may process information needed to configure and maintain those services. This may include domain names, registrar details, account IDs, DNS records, deployment logs, business contact information, and technical configuration data.

6. AI Receptionist, Call Recordings, and Transcripts

If you use our AI receptionist service, calls to your business number may be answered by an AI assistant that we configure for you. To provide the service, we and our AI, telephony, and speech-to-text providers process caller information, including the caller’s phone number, what is said on the call, and details a caller chooses to share, such as a name, contact details, and the reason for calling.

Call recordings and transcripts are optional and are kept only if the business we serve turns them on. Call summaries and messages are sent to the business by text, email, or other notification channels it chooses. We use this information to operate, secure, support, and improve the service for that business, and we do not sell it. Recordings, transcripts, and summaries are retained for as long as needed to provide the service and as the business instructs, then deleted or de-identified unless we must keep them for legal, security, or dispute purposes.

The business that uses the receptionist is responsible for giving callers any notices and obtaining any consent required by law for call recording and AI use. Our default greeting tells callers they are speaking with an AI assistant. If you are a caller and want to ask about a call, contact the business you called, or contact us at waldronhq@gmail.com.

7. Cookies and Local Storage

Our website does not set its own cookies and does not use your browser’s local storage to track you. Earlier versions of the site saved a “last viewed section” value in your browser’s local storage; the site now deletes that value when you visit. Third-party services described above, mainly Stripe during checkout, may set their own cookies. You can control cookies and site data through your browser settings, but blocking them may stop checkout from working.

8. How We Share Information

We do not sell your personal information. We share information only as needed to operate our business, provide services, comply with legal obligations, or protect our rights. Recipients include the service providers listed above, domain registrars and other platforms you ask us to work with, and contractors assisting with project delivery.

9. Data Retention

We keep information for as long as needed to provide services, maintain business records, support active projects, comply with legal or tax obligations, resolve disputes, and enforce agreements. Project records, invoices, emails, and technical records may be retained after a project or subscription ends.

10. Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No internet-based service is completely secure, and we cannot guarantee absolute security of data transmitted or stored through third-party services.

11. Your Choices

You may request access, correction, or deletion of certain personal information by contacting us. We may need to retain some records for legal, tax, security, dispute resolution, or legitimate business purposes. You may unsubscribe from non-essential communications where an unsubscribe option is provided.

12. Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above will reflect the latest version. Continued use of our website or services after an update means you accept the updated policy.

14. Contact

Questions about this Privacy Policy may be sent to waldronhq@gmail.com.