Terms of Service

1. Overview

These Terms of Service (“Terms”) govern your use of our website and your purchase of website design, development, hosting, maintenance, support, AI receptionist services, and related services from Waldron Innovation Network (“WIN,” “we,” “us,” or “our”). By contacting us, approving a quote, paying an invoice, purchasing a package, or subscribing to a hosting or maintenance plan, you agree to these Terms.

2. Quotes, Scope, and Client Responsibilities

Each project is delivered according to the package description, written quote, invoice, email confirmation, or statement of work approved by the client. Work outside the agreed scope may require a separate quote, timeline, or change order.

• You are responsible for providing accurate business information, approvals, content, images, account access, and feedback needed to complete the work.
• Delays in client responses, approvals, content, or third-party access may delay delivery timelines.
• We may decline requests that are outside scope, unlawful, abusive, technically unreasonable, or inconsistent with the project agreement.

3. Payment and Payment Processing

Payment for our website packages and hosting plans is made upfront through secure Stripe checkout when you choose a plan on our website. Build packages are a one-time payment, and hosting plans are billed on a recurring basis through the same checkout. For custom quotes or work outside a listed plan, payment timing and amounts will be stated in writing before work begins. Payments are processed through Stripe or another third-party payment provider. We do not store full payment card numbers. Late, failed, reversed, or disputed payments may pause work, support, hosting, maintenance, access to deliverables, or launch activities until the account is brought current.

4. Hosting, Maintenance, and Subscriptions

Hosting and maintenance plans are optional recurring services unless included in a written agreement. Recurring plans renew automatically until canceled. To cancel a hosting or maintenance plan, you must give us 30 days’ written notice (for example, by email to waldronhq@gmail.com). Billing continues through the 30-day notice period, and the plan ends when the notice period ends. Amounts already billed, including those billed during the notice period, are not refunded.

Hosting and maintenance plans do not include a business email service. Google Workspace email is optional: we set it up for a one-time fee that is quoted before we start, and Google bills you directly for the accounts.

If a subscription, hosting plan, or maintenance plan ends at the close of the notice period, expires, is charged back, or remains unpaid, we may stop providing hosting, updates, support, monitoring, backups, and related services tied to that plan. Domain renewal, DNS management, and SSL management stop as described in Section 5.

5. Domains, DNS, and Cancellation

If domain renewal, DNS management, or SSL management is included in your hosting or maintenance plan, those services last only while the plan is active and paid. They stop when the plan ends, including at the close of the 30-day notice period, or when the plan goes unpaid.

Your domain is registered in your name, and you own it. When you cancel a hosting or maintenance plan, we hand off your site files and point your domain wherever you want it, at no charge. Because domain renewal stops when the plan ends, you are responsible for renewing the domain with your registrar after that point. We are not responsible for domain expiration, downtime, search ranking loss, email interruption, or third-party registrar fees or rules that result from a domain not being renewed after the plan ends, or from inaccurate client information.

6. Revisions, Launch, and Post-Launch Support

Revision rounds, bug-fix windows, and support periods are limited to the package or written agreement selected. A revision round means one organized batch of feedback submitted together, not unlimited ongoing edits. After launch, content changes within a hosting plan’s monthly edit hours are included in that plan. Changes beyond those hours are billed at $50/hr, or quoted separately for new work. Unused plan hours do not roll over from one month to the next. Bug fixes after the post-launch bug-fix window, and new work such as new features, redesign requests, and integrations, may be quoted separately.

7. Refunds, Cancellations, and Disputes

Because our services are custom and time-based, refunds are limited as described in this section. If you cancel a project before it is complete, you will receive a partial refund of any prepaid amount for work we have not yet performed. Work completed up to the date of cancellation, including planning, design, development, and administrative work already performed, is non-refundable. Hosting and maintenance plans are canceled as described in Section 4, and amounts billed for those plans, including during the notice period, are not refunded. Payment disputes or chargebacks may pause all work and services until resolved.

8. Third-Party Services

Paid third-party tools and add-ons (for example premium plugins, paid integration plans, or Google Workspace) are billed to you at cost, with no markup, and we ask before you buy them. Your website may rely on third-party services such as Vercel, Stripe, Calendly, AI, telephony, and speech-to-text providers, registrars, DNS providers, email providers, analytics tools, CRMs, plugins, fonts, stock image providers, or other platforms. Those services are governed by their own terms, privacy policies, availability, and pricing. We are not responsible for third-party outages, policy changes, pricing changes, account restrictions, security incidents, or feature changes.

9. Intellectual Property and Licenses

Upon full payment of all amounts due, you own the final website files and custom project assets we created specifically for you, except for third-party materials, open-source libraries, fonts, stock images, plugins, tools, platform code, templates, reusable internal systems, and pre-existing WIN materials, which remain subject to their existing licenses or ownership. We may display completed work in our portfolio unless you request otherwise in writing.

10. No Guaranteed Results

We work to build professional, responsive, conversion-focused websites, but we do not guarantee specific business outcomes, revenue, rankings, traffic, leads, sales, uptime, approvals, platform acceptance, or search engine placement. Results depend on many factors outside our control.

11. Limitation of Liability

To the maximum extent permitted by law, WIN will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, missed or misrouted calls, domain loss, downtime, business interruption, search ranking changes, or third-party service failures. Our total liability for any claim is limited to the amount you paid us for the specific service giving rise to the claim.

12. AI Services (AI Receptionist)

Service. Our AI receptionist service answers and routes inbound calls to your business using artificial intelligence. Depending on your plan, it may answer common questions from information you provide, take messages, capture caller details, book appointments, and transfer calls to a number you choose. The service is configured from information you give us, and its scope depends on the plan and written quote you accept.

Limits of the service. AI can make mistakes. It may mishear or misunderstand callers, give incomplete or incorrect answers, miss details, book or route a call incorrectly, or fail to connect a call. It is not a substitute for a person where accuracy or a human response is essential. It is not for emergencies and must not be relied on to handle emergency or life-safety calls. If your business may receive such calls, you are responsible for giving callers another way to reach emergency services or a live person.

Pricing and billing. Current starting prices are shown on our AI Services page, and your quote or invoice controls. Monthly plans include a set number of call minutes. Minutes beyond your plan are billed at $0.40 per minute. A one-time setup fee starts at $299. It is waived if you commit to a minimum term of 3 or more months, and month-to-month service is available with the setup fee. Plans are billed monthly in advance, and overage is billed with your next invoice. Charges from your phone carrier or telephony provider, including for forwarded calls, are separate and are your responsibility. Failed or disputed payments may pause the service.

Cancellation. To cancel, give us 30 days’ written notice (for example, by email to waldronhq@gmail.com). Billing continues through the notice period and amounts already billed are not refunded. If you received a waived setup fee based on a minimum term and cancel before that term ends, the standard setup fee becomes due. After cancellation, you are responsible for turning off call forwarding with your phone carrier.

Your responsibilities. You are responsible for the accuracy of the business information, hours, pricing, policies, and instructions you give the receptionist, and for reviewing it after setup. You are responsible for complying with the laws that apply to your business and your callers, including call-recording and consent laws in your state and any state where your callers are located, and any requirements to disclose that callers are speaking with an AI. We provide default settings, including a greeting that tells callers they are speaking with an AI assistant, but we do not provide legal advice, and you decide how to configure the service for your business. You must not use the service for unlawful, deceptive, harassing, or unsolicited calling.

Recordings and transcripts. Call recordings and transcripts are optional and are turned on only if you choose. Any recordings, transcripts, and call summaries are handled as described in our Privacy Policy.

Data use. We and our service providers use caller and call information to operate, secure, support, and troubleshoot your receptionist and to send you messages, summaries, and notifications. We do not sell call data. You are responsible for having the right to provide any caller information you ask us to process.

Limitation of liability. The AI receptionist is provided as a tool to help you handle calls. We do not guarantee that every call will be answered, understood, routed, or recorded correctly, or that the service will be uninterrupted or error-free, including because of carrier, telephony, or third-party AI provider outages. To the maximum extent permitted by law, and subject to Section 11, we are not liable for missed, dropped, misrouted, or mishandled calls, for errors or inaccurate statements made by the AI, or for lost business, leads, appointments, or revenue arising from them. Our total liability is limited as described in Section 11.

13. Contact

Questions about these Terms may be sent to waldronhq@gmail.com.